Requirement Details Primary Location: Trivandrum Position Overview (Job Summary): Level 1 Service Desk Analyst responsible for providing international voice-based support, handling inbound calls, resolving technical issues, and ensuring compliance with SLAs and quality standards in a 24x7 rotational shift environment. Primary Skills: - International Voice Support experience - Proficiency...
As an IT Service Desk Analyst I, you are the face of the IT department, serving as the first point of contact for all technical inquiries. This entry-level role is essential for ensuring employee productivity through rapid problem-solving and white-glove customer service. You will handle everything from immediate troubleshooting via Slack and Freshdesk to the physical preparation and tracking of...
Role: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 4 to 6 Yrs. Location of Requirement: Pune Desired Competencies (Technical/Behavioral Competency) Must-Have - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good...
Responsible for resolving tickets, queries and requests relating to HR Services (HRS) program administration. This includes providing day-to-day core transactional and administrative support in the various HR functions. Responsible for ensuring quality customer service to both employees and the larger global HR team. Provide first level (Tier 1) Workday customer service and troubleshooting...
Service Desk Lead – Job Description - Lead and manage day-to-day service desk operations - Supervise, coach, and support service desk analysts - Ensure incidents and requests are resolved within SLA targets - Act as escalation point for complex or critical issues - Monitor ticket queues, workload, and performance metrics - Coordinate with other IT teams and vendors for issue resolution -...
Job Role: ServiceDesk Team Lead Experience: 8-15 Years Location: Gurugram Shift: 24*7Job Summary: Manage a team of Technical Service Desk Analysts by providing them assistance to perform their day-to-day task smoothly. Ensure the internal and external governance and reporting is adhered to. Should be a team and work with team for common cause. Primary Roles and Responsibilities: - Monitor...
As an IT Service Desk Analyst I, you are the face of the IT department, serving as the first point of contact for all technical inquiries. This entry-level role is essential for ensuring employee productivity through rapid problem-solving and white-glove customer service. You will handle everything from immediate troubleshooting via Slack and Freshdesk to the physical preparation and tracking of...
Role - Service Desk Analyst (Walkin Drive) Years of Experience - 4to 6 years Location - Pune (Pune - Tata Consultancy Services Ltd., Sahyadri Park 2,EZ, Rajiv Gandhi Infotech Park, Hinjawadi, Phase-III, Pune - 411057) - IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in...
Job Role: ServiceDesk Team Lead Experience: 8-15 Years Location: Gurugram Shift: 24*7Job Summary: Manage a team of Technical Service Desk Analysts by providing them assistance to perform their day-to-day task smoothly. Ensure the internal and external governance and reporting is adhered to. Should be a team and work with team for common cause. Primary Roles and Responsibilities: - Monitor...
INTERNATIONAL VOICE / NON VOICE is must- Excellent Communication with International Voice Support experience.- Hands on experience in Mobility related Application & Desktop/General system related issues- Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues.- In-depth experience knowledge on MS office/O365- Experience in Telecom will be added advantage.Roles &...
Responsible for resolving tickets, queries and requests relating to HR Services (HRS) program administration. This includes providing day-to-day core transactional and administrative support in the various HR functions. Responsible for ensuring quality customer service to both employees and the larger global HR team. Provide first level (Tier 1) Workday customer service and troubleshooting...
INTERNATIONAL VOICE / NON VOICE is must - Excellent Communication with International Voice Support experience.- Hands on experience in Mobility related Application & Desktop/General system related issues- Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues.- In-depth experience knowledge on MS office/O365- Experience in Telecom will be added advantage. Roles &...
Role: Service Desk AnalystRequired Technical Skill Set: IT Service Desk OperationsDesired Experience Range: 4 to 6 Yrs.Location of Requirement: Pune Desired Competencies (Technical/Behavioral Competency)Must-HaveAtleast 3 years of experience handling Service Desk services.Fluency in English (Reading, Writing, Speaking)Understand and responds in Business CommunicationsGood Managerial...
Role - Service Desk Analyst (Walkin Drive)Years of Experience - 4 to 6 yearsLocation - Pune (Pune - Tata Consultancy Services Ltd., Sahyadri Park 2,EZ, Rajiv Gandhi Infotech Park, Hinjawadi, Phase-III, Pune - 411057) IT Service Desk OperationsAtleast 3 years of experience handling Service Desk services.Fluency in English (Reading, Writing, Speaking)Understand and responds in Business...
Location – Noida Shift: 24x7 Rotational Shifts, 5 days work from Office Position Overview (Job Summary): The L1& L2 Service Desk Engineer will provide frontline technical support through voice and ticket-based channels for global customers. The role requires handling inbound calls, resolving basic technical issues, managing user access needs, and ensuring high-quality customer experience...
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 17th Jan 2026 Timing: 9:00 Am-1:00...
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk Agent Experience Range: 2 – 6 Years Location: Noida Interview: Saturday Online Interview 31st Jan 26 Only Must Have: - Should be customer centric and understand the...
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk Lead Experience Range: 4 – 8 Years Location: Noida Interview: Saturday Online Interview 31st Jan 26 Only Must Have: - Leadership & People Management - Proven ability...
Interview mode : Walk-in Drive ( Face to Face ) Role : Service Desk Experience : 5 to 10 years Location : Mumbai Role descriptions / Expectations from the Role • The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in...
TCS IS HIRING FOR SERVICE DESK AGENT EXP RANGE : 2-6 YEARS LOCATION- GURGAON/HYDERABAD Manage and supervise Service Desk team members. • Ensure adherence to ITIL processes and SLAs. • Monitor ticket queues and prioritize critical issues. • Provide escalation support for complex incidents. • Conduct regular team meetings and performance reviews. • Maintain and update knowledge base articles. •...