Service Desk Lead – Job Description - Lead and manage day-to-day service desk operations - Supervise, coach, and support service desk analysts - Ensure incidents and requests are resolved within SLA targets - Act as escalation point for complex or critical issues - Monitor ticket queues, workload, and performance metrics - Coordinate with other IT teams and vendors for issue resolution -...
Skill set Required :ITIL-based incident and request management, leadership in ITSM tools (ServiceNow, Remedy), team coordination Location :Hyderbad Desired Competencies (Technical/Behavioral Competency) Job Description The Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high...
Support Smarter. Solve Faster. Grow Globally. Kickstart your IT career in a role that keeps global teams connected and systems running smoothly-no relocation needed. If you're ready to sharpen your troubleshooting skills, work with real-world support tickets, and make your mark in a fast-paced service desk environment, this international opportunity is your next move. In this role, you'll help...
About Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society. About Client: Our client is a global...
With us, you’ll learn fast, work smart, and make a difference. You'll build a career that matters.Job Description – Principal Consultant – Service DeskReady to build the future with AI?At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an...
Job purpose NelsonHall has ongoing vacancies for industry research analysts in IT services. These are remote working roles offering a high degree of flexibility to suit qualified candidates globally. These positions provide the opportunity to liaise with industry leaders and become a leading authority within your areas of expertise, advising leading IT services vendors on their offerings,...
Overview CACTUS is hiring a Client Services Analyst for their client to provide support to academic and scholarly scientific, technical and medical publishing customers with content hosted on the client’s product delivery platforms. This team member will interface directly with Client customers and will be the face of the company to them, building and maintaining effective, positive,...
Project Description: 4+ years hands-on experience with facility security and operational systems (e.g., MD Staff, RL6) Responsibilities: Administer systems like MD-Staff, MSOW, RLDatix (RL6), ReadySet, GEMPay, DFM. Domain Provider, Health care exp is must Manage credentialing, privileging, incident reporting, and occupational health workflows. Ensure compliance with TJC, NCQA, CMS...
Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools. Essential Job...
Role SummaryThe Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written...
Analyst, Managed Services page is loaded## Analyst, Managed Serviceslocations: Hyderabad, Indiatime type: Full timeposted on: Posted Todayjob requisition id: R0013564Job Category:Valuations & AppraisalsPay Grade Range:₹630,000.00 - ₹1,470,000.00Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location....
Support Smarter. Solve Faster. Grow Globally. Kickstart your IT career in a role that keeps global teams connected and systems running smoothly-no relocation needed. If you're ready to sharpen your troubleshooting skills, work with real-world support tickets, and make your mark in a fast-paced service desk environment, this international opportunity is your next move. In this role, you'll help...
Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools. Essential Job...
Role SummaryThe Managed Services Analyst Calling is part of the Managed Services Customer Experience organization within GHX. This team works on behalf of customers of GHX (hospitals) in enabling seamless purchase order processing. The analyst in this role works within our custom software to process order transactions that require manual assistance for completion. The analyst would:Work within a...
TCS hiring Role: Service Desk Location: hyderabad- Face to face Experience: 4-6 Must Have: • Manage and supervise Service Desk team members. • Ensure adherence to ITIL processes and SLAs. • Monitor ticket queues and prioritize critical issues. • Provide escalation support for complex incidents. • Conduct regular team meetings and performance reviews. • Maintain and update knowledge base...
Job purpose NelsonHall has ongoing vacancies for industry research analysts in IT services. These are remote working roles offering a high degree of flexibility to suit qualified candidates globally. These positions provide the opportunity to liaise with industry leaders and become a leading authority within your areas of expertise, advising leading IT services vendors on their offerings,...
Overview CACTUS is hiring a Client Services Analyst for their client to provide support to academic and scholarly scientific, technical and medical publishing customers with content hosted on the client’s product delivery platforms. This team member will interface directly with Client customers and will be the face of the company to them, building and maintaining effective, positive,...
TCS hiring Role: service Desk agent Experience: 2-4 Location: Hyderabad- walk in drive Must have: Manage and supervise Service Desk team members. • Ensure adherence to ITIL processes and SLAs. • Monitor ticket queues and prioritize critical issues. • Provide escalation support for complex incidents. • Conduct regular team meetings and performance reviews. • Maintain and update knowledge base...
Skill- SD Agent Experience - 4 to 6 yrs Location- Hyderabad Deccan Park JD: "• Handle incoming calls, emails, and chat requests from users. • Log incidents and service requests accurately in the ticketing system. • Provide first-level troubleshooting for hardware, software, and network issues. • Escalate unresolved issues to appropriate support teams. • Follow up on open tickets to ensure...
Dear Candidate, We are Organizing a walk-in Drive at Hyderabad Location on 18-Jan-2026. Please find details below: Role: SERVICE DESK Exp: 2 to 4 years Location: Hyderabad Venue: Deccan Park - 2S2 Zone - Deccan Park, Plot No.1, Hitech City Main Rd, Software Units Layout, HUDA Techno Enclave, HITEC City, Madhapur, Telangana 500081 JD Voice and chat support Technical troubleshooting mainly...