Customer Service Manager jobs in Mumbai

Pepper Content (www.peppercontent.io) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% talent, and on the other end...

Key Responsibilities: (Preferably from a D2C/Product based brands) Customer Interaction - Handle inbound customer calls and respond to queries in a courteous and professional manner. - Provide accurate information regarding products, services, offers, and company policies. - Actively listen to customer concerns and assess their needs effectively. - Escalate complex or sensitive issues to the...

About NIIT MTS At NIIT Managed Training Services, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed...

Asst. Manager - Customer Service (Import) Swift Cargo Pvt. Ltd. Andheri (East), Sakinaka, Mumbai Metropolitan Region (On-site) Swift Cargo is a leading International Logistics Company in ocean and air container transportation. We’ve been in this space for over 34 years now with a turnover of about 2500 crores presently. We are present in 5 countries (India, USA, Dubai, Canada, & Thailand) with...

About the Role We are looking for a passionate and customer-centric Customer Service & E-Commerce Executive to manage our D2C customer experience and support daily e-commerce operations. The ideal candidate is detail-oriented, organized, and committed to delivering an excellent customer experience. Key Responsibilities - Handle customer queries via phone, email, and chat - Manage product...

JOB PROFILE SUMMARY Handles customer interactions (email, telephone, etc.), providing outstanding customer service. Is knowledgeable in a limited number of Commercial products, or products of low complexity. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Banking products and...

Company Description - Please submit Chinese resume - In the future might require work onsite, able to sponsor work visa in China Job Description 1.⁠ ⁠Responsible for managing and maintaining VIP users. 2.⁠ ⁠User problem solving: proactively communicate and promptly solve VIP users' problems, feedback reasonable optimization needs to the product team, and be responsible for VIP...

About Fyle (Now Part Of Sage) Fyle is now part of Sage, a global leader in accounting and business management software. Together, we’re building a global expense management solution that simplifies how businesses track, approve, and reconcile spending. About the Role As a Customer Service Agent, you won’t just be answering queries, you’ll be solving real problems, collaborating...

Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its...

About Truemeds: Our vision is to make healthcare affordable and accessible to all. We are a technology-driven, telehealth platform that aims to reduce healthcare expenses multifold and improve healthcare outcomes by democratizing medicine purchases in India. Truemeds is able to recommend best value medicines from top 30 pharma brands in India to customers with precise scientific matching and...

Job Description: Automotive Customer Service Representative Location: Remote (North American Hours) Desired Skills and Experience: - Education: Bachelor's degree in Engineering - Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred) Key Duties and Responsibilities: - Manage daily customer requests through a shared mailbox and provide member...

1) Handle customer queries, complaints, and service requests through in-verbal, calls and emails in a professional and courteous manner. 2) Provide accurate information regarding insurance products, claims, policies, and processes. Maintain customer interaction data and service records with accuracy in MS Excel and internal systems. 3) Draft and respond to emails with clarity, professionalism,...

Company Description: We are a dynamic, customer-focused organization delivering operational excellence in the automotive and logistics space. As a fully remote team, we pride ourselves on streamlined service, attention to detail, and maintaining strong relationships with our clients and partners. We’re committed to making every interaction count — and that starts with you. Position...

Job Description Job Purpose: To act as the customer-facing Front Office owner for assigned Global OEMs and key distributors, ensuring smooth Order-to-Cash coordination, high-quality customer experience, and effective issue resolution through strong collaboration across supply chain, sales, finance, and support teams. Key Roles & Responsibilities: - Act as the single point of contact for...

TCS BPS IS HIRING FOR INTERNATIONAL VOICE CUSTOMER SERVICE ROLE at MUMBAI! Kindly go through the norms below and apply only if it’s relevant for you. Job Role: Customer Service Associate Job Location: Mumbai (Malad, Thane) Experience required: - 1-12 Years in the contact center industry Job Requirement: - Candidates with international customer service (VOICE) experience preferred. -...

Inbound Officer – Kotak 811 (Kotak Mahindra Bank) Location: Neptune Elements, Thane West Employment Type: Full-Time Payroll: Directly on Kotak Mahindra Bank Payroll Job Summary:- Kotak Mahindra Bank is seeking dynamic and customer-focused Inbound Officers for its Kotak 811 Digital Banking division. The role involves handling inbound customer interactions, providing exceptional service,...

Job Description We’re a growing SaaS startup looking for a motivated and experienced individual to join our customer support team. If you’re passionate about helping customers and enjoy solving problems, we’d love to hear from you. What we’re looking for: Excellent written English – You will primarily handle customer queries through email and live chat, so clear and professional communication...

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events As a Contractor, achieve high levels of customer satisfaction when responding to inbound customer requests via email and call. Take personal ownership for the customer experience to help influence...

We Are Hiring For Customer Service Executive - Voice / chat / Blended - Pune & Mumbai ! Job Details: Location: Malad / Thane (Mumbai) / Pune Process: Voice / Chat / Blended (International) Shift: Rotational (5 Days Working) Salary: ₹14,000 - ₹30,000 (Based on experience & communication skills) Education: Minimum 12th Pass Experience: Freshers & Experienced candidates welcome! Language:...

Director of Customer Success – Marketing Services (SEO, Content & Organic Growth) Location / Time Zone: US Eastern Time Zone (5 PM IST - 2 AM IST) Type: Full-time working out of Office in Mumbai (Andheri East) About Pepper Pepper is an AI-native marketing services company redefining how enterprise brands scale organic growth through a unified blend of strategy, creative talent, technology,...