About the Company OVHcloud is Europe's leading, vertically integrated cloud provider, operating over 500,000 servers within 44 data centers globally, offering a unique value chain control—from server design to network management—to serve its 1.6 million customers. Having recently surpassed the €1 billion revenue mark, the company is focused on accelerating its international expansion and...
Role Title - AM CAll center Location - Mumbai Role Type: Contract About the Role - Team managerial Responsibilities: - Team Management - 1) Supervise and manage team of CS execs for Inbound and email process 2) Monitor daily KPIs ( AHT, abandon, CSAT, Quality and SLA) 3) Conduct training and coaching to team 4) monitoring rostering, attritions and shrinkages - CS operations - 1)Ensure promt...
JOB DETAILS Job Description Call Center Executive – Operations Responsibilities Customer Outbound Outbound calls to customer loan applications and guide them forward. Communicate with customers on the documentation and handhold them to complete FUNCTIONAL AREA ITES, BPO, KPO, LPO, Customer Service, Operations, Telecaller Recruitment Agencies in Mumbai,Telecaller Recruitment Companies in...
Company Overview Sir H.N. Reliance Foundation Hospital & Research Centre is a top-tier, multi-specialty tertiary care hospital in Mumbai with 345 beds. Known for its state-of-the-art infrastructure and a commitment to Respect for Life, it offers advanced diagnostic services and prioritizes excellence in medical care. With a legacy dating back to 1918, the hospital upholds its values through...
JOB DESCRIPTION - Perform pre-call analysis and check status by calling the payer or using IVR or web portal services - Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference - Record after-call actions and perform post call analysis for the claim follow-up - Assess and resolve...
Overview: AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most...
Amazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible.The location for this job to be discussed, as there may be opportunities in several India locations. This position serves as the primary operational...
JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Manager, Critical Facilities...
Your main responsibilities • Receive and dispatch customer calls using the Company system and following defined Call Center processes. • Maintain and display a professional decorum in all dealings with customers and Existing Installations team. • Follow the defined escalation process ensuring that all calls or customer complaints are handled effectively. • Review and respond to all special...
Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The role of Critical Facilities...
Experience 3 to 7 years of contact center implementation experience with strong Five9 exposure Location Remote / Hybrid (India) | US client support Job Summary The Five9 Implementation Engineer will be responsible for designing, configuring, implementing, and optimizing Five9 cloud contact center solutions. This role requires hands-on expertise in intelligent call routing, IVR/IVA Studio,...
Summary of Responsibilities: - Respond to medical information queries (In French)/product quality complaints/general queries that may be received over the telephone call, email, fax etc. - Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over the telephone call, email, fax etc. - Execute...
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging...
Job Title: Security Operations Center (SOC) Manager L3 Location: Navi Mumbai / Mumbai Department: Security Operations Job Type - Contract to Hire Job Summary: The SOC Operations Manager is responsible for managing day-to-day operations of the Security Operations Center. This role acts as the single point of contact for all operational issues, coordinates incident management, supervises the...
. Morgan’s Global Research Center (GRC) was set up in Mumbai in August 2003 as an extension of the firm’s global equity research teams around the world. GRC has grown steadily, and the team of analysts has expanded to provide coverage for the key sectors globally. Besides working with . Morgan’s equity research teams, GRC Analysts are also engaged with other areas of public side research...
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging...
Job Title: TL/AM (Call Center Operations) Job Location: Mumbai Role Type: Contract About the Role - Managing Call center operations of the front end and the backend teams - Should be well versed with Call Center Training & making Quality processes - Monitoring team Performance, Productivity and Qualitative / Quantitative metrics like Service Level, AHT, NPS, Call quality, etc. - Responsible for...
Overview: AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most...
JOB DETAILS Responsibilities Customer Outbound ü Outbound calls to customer loan applications and guide them forward. ü Communicate with customers on the documentation and handhold them to complete the loan application process Merchant Onboarding & Traini FUNCTIONAL AREA Jobs in Banking / Financial Services, Telecaller Recruitment Agencies in Mumbai,Telecaller Recruitment Companies in...
Overview: AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most...