Call Center jobs in Gurgaon District

Company DescriptionCurelo, the online aggregator platform of Curis Healthtech Private Limited, simplifies lab test bookings by partnering with local labs to ensure timely home sample collection, making healthcare more convenient and accessible. Endorsed by Indian cricketer Shreyas Iyer and supported by strategic investments from prominent industry leaders, Curelo has pioneered India's first...

Key Requirements: - Strong experience managing large-scale migration programs (IVR, Voice, Contact Center) - Hands-on delivery of VoiceBot / IVR to Cloud migrations - Good understanding of Telecom, call flows, SIP, IVR, voice platforms - Experience working with cloud contact center solutions (Amazon Connect / Google / Genesys, etc.) - Strong stakeholder, vendor, and SI management skills -...

Experience 3 to 7 years of contact center implementation experience with strong Five9 exposure Location Remote / Hybrid (India) | US client support Job Summary The Five9 Implementation Engineer will be responsible for designing, configuring, implementing, and optimizing Five9 cloud contact center solutions. This role requires hands-on expertise in intelligent call routing, IVR/IVA Studio,...

Job Title : AGM CALL CENTER Function Call Centre Job Responsibilities • To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system. • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining...

Description We are seeking a strategic and operationally strong Command Center / Site Reliability Manager to lead our global incident response and network operations functions. This leadership role is responsible for driving operational excellence, leading a high-performing team, and ensuring the resilience and reliability of our production systems and services. You will lead the team...

KEY ADMINISTRATIVE RESPONSIBILITIES - Sop’s: To ensure adherence & compliance to standard operating procedures at all times and to also ensure that standards are driven by the Center Manager(s) while providing ownership value. - To oversee achievement of budgeted sales target every month & offer timely advice to team to review strategies to close sales & generate bookings more effectively and...

International/ Domestic Customer Support Executive Office Location: Gurugram, Haryana Contact Person - HR Anjali - What's app your resume to 8826269231 Interview Mode - Face to Face only (No Virtual rounds) Work Mode- On-site working Working days- 6 days working with a roster off Preferred Languages- English, Hindi, Tamil, Telugu, Kannada Salary- 2.5 - 4 LPA PolicyBazaar is looking for...

Job Title: Sales & Business Development Trainee Company: Unified Mentor Pvt. Ltd. Location: Gurugram, Haryana (On-site) Employment Type: Full-Time About our Company Unified Mentor is an EdTech company founded in 2022, headquartered in Gurugram, India. We provide online skill development and career advancement programs, including certification courses in Data Science, Digital Marketing, Web...

Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you. 【Location】: Jaipur/Koltotta/Indore are preferred In this role you will: The...

Essential Functions: - Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services. - Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed. - Develops Genesys Cloud CX architecture...

Engineering Manager About REA Group: In 1995, in a garage in Melbourne, Australia, REA Group was born from a simple question: “Can we change the way the world experiences property?” Could we? Yes. Are we done? Never. Fast forward 30 years, REA Group is a market leader in online real estate in three continents and continuing to grow rapidly across the globe. The secret to our growth is staying...

Job Responsibilities: - Handle client retention processes under the guidance of the TL/Manager. - Ensure all documentation, records, and compliance are properly maintained to avoid loss of information. - Engage new customers and deliver presentations or pitches outlining the benefits of products/services. - Be well-versed with the company’s technical product features to deliver effective...

Must Have Skills - Thinker with the ability to question status quo and design innovative solutions to drive efficiency. - Oversee and optimize workforce management strategies, including capacity planning, scheduling, and real-time operations. - Lead initiatives to enhance the efficiency and accuracy of WFM processes by leveraging the latest workforce management technologies. - Analyze data to...

Bharti Airtel is a global communications leader serving over 590 million customers across 15 countries. With consolidated revenues of $20B and a massive 584% ten-year stock return, we are evolving from being the best telecom operator into a digital infrastructure backbone. Our growth is powered by battle-tested future ready digital platforms that we are now sharing with customers globally: • AI...

Roles & Responsibilities : - Perform daily quality audits as per defined process and QSD requirements. - Deliver timely, accurate, and actionable feedback to agents based on audit results. - Analyze customer contacts and client-raised errors to identify trends and risks. - Meet monthly sampling and feedback targets as per the agreed guidelines. - Prepare Weekly Business Review (WBR) inputs and...

About the Company: Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than...

Job Title: Sr. Cisco UCCE Support Engineer Location: 100% Remote Schedule: 6:30pm - 3:30am (USA EST Time Zone) - Full-time + On-Call rotation every 4 weeks (1 dedicated resource) Salary: 11-14LPA Key Responsibilities: - Provide day-to-day support and maintenance for Cisco UCCE 12.6 platform. - Monitor system health, troubleshoot, and resolve incidents promptly. - Handle on-call duties...

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor...

KEY ADMINISTRATIVE RESPONSIBILITIES - Sop’s: To ensure adherence & compliance to standard operating procedures at all times and to also ensure that standards are driven by the Center Manager(s) while providing ownership value. - To oversee achievement of budgeted sales target every month & offer timely advice to team to review strategies to close sales & generate bookings more effectively and...

KEY ADMINISTRATIVE RESPONSIBILITIES - Sop’s: To ensure adherence & compliance to standard operating procedures at all times and to also ensure that standards are driven by the Center Manager(s) while providing ownership value. - To oversee achievement of budgeted sales target every month & offer timely advice to team to review strategies to close sales & generate bookings more effectively and...