Support Escalation Engineer jobs in New Delhi

Company Description: 30 Sundays is a travel company dedicated to creating personalized and unforgettable vacation experiences exclusively for couples. Founded by industry veterans with backgrounds at Apple, BCG, and leading travel businesses like Oyo and Travel Triangle, focused on curating unique and high-quality couple-focused trips, 30 Sundays stands out with features like knowledgeable...

About Us Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of families. Our services range from physical...

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is...

Support Engineer (Backend – Ruby on Rails) Role Overview We are looking for a Backend Support Engineer to investigate and resolve production issues across core product workflows. This role sits at the intersection of engineering, customer support, and implementation, with a strong focus on debugging, data integrity, and automation. You’ll work directly with live production systems and help...

Role: Digital Workplace support Engineer Location: New Delhi Key responsibilities - Manage, respond to and resolve all End User and related incidents and problems - Providing Level 3 support for the escalated issues - Installation, configuration and management of End User Devices and Applications - Responding to and containing IT Security threats and major incidents related to End User Devices...

The Position Direct interaction with customers via phone, email, and/or chat to deliver word class, solutions-focused results with an emphasis on the customer’s experience. This will require the employee to become proficient with all aspects of the application software functionality to accurately analyze, troubleshoot, diagnose, and resolve software or system-related issues under the general...

Roles & Responsibilities - Monitor operational workflows and system processes (data ingestion, post-ingestion, and UI delivery) to ensure smooth and uninterrupted service.- Monitor the health of our applications and troubleshoot by following provided runbooks or documentation.- Investigate and understand root causes for issues in business operations; develop and implement corrective actions- Log...

JOB TITLE: Customer Support Engineer Shift: Rotational Shift 2. GENERAL JOB SUMMARY Aptean is looking for a quality-focused Customer Success Analyst to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical and application problems. 3. SCOPE - Direct interaction with the customer on phone and other...

SourceFuse Technologies hiring L2 Engineer - OSS Support with 5+ years of experience. Overview:We are seeking a highly motivated and experienced Open-Source Software (OSS) Support Engineer with a strong background in the Telecom domain to join our growing team. In this role, you will be responsible for providing technical support and guidance to our users and customers who areutilizing our...

Experience required - 0.8 to 2.5 years Job description - Should have attended regular school/college with 10+2+3 as minimum qualification (regular/fulltime course) in any stream of subject, Diploma graduates - 10+2+3 years as minimum qualification.- Good understanding of computer systems, mobile devices and other tech products.- Ability to diagnose and troubleshoot basic technical issues.-...

Job Summary: The Diagnostic Support Engineer Trainee will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently. Location: Oragadam, Tamil Nadu Industry:...

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to...

We’re looking for a skilled Storage Support Engineer to join our team and support enterprise-level infrastructure across on-prem and cloud environments. 🔹 Key Skills Required: • Troubleshooting experience with SAN, NAS, Object Storage • Experience in the following storage boxes Netapp/IBM/EMC/HPE/Hitachi and Cisco or Brocade switches. Candidate with VAST and Pure storage experience is...

Role Description: This is a full-time role for a QA & Support Engineer at Accelpro Technologies Noida location, with flexibility for remote work. The QA & Support Engineer will work with various teams at Accelpro to manage end to end customer issues, troubleshoot, technical solutioning, competitive analysis, technical specifications, testing, QA. The position will provide the applicant ample...

Role: Sr. VOIP Support Engineer -Unified CommunicationExperience: 2-5 YearsLocation: ChennaiMandatory: VoIP Support, Network, Trouble Shooting, SIP, Protocol, Unified Communication. JD:Key Responsibilities:·Key Skills· Good knowledge of VoIP and Voice technologies (SIP, RTP, call flows)· Experience with SIP Trunking and PBX systems· Hands-on exposure to platforms like PortaOne, Asterisk, 3CX,...

Engineer IT Support In this role you will be responsible to provide hands-on technical support to end-users, resolving hardware, software, and connectivity issues to ensure smooth IT operations. The role focuses on minimizing downtime and enhancing employee productivity through reliable and responsive support. Your job: - Provide onsite support for end-user hardware and local software,...

This is urgent requirement , please start sharing profiles : Skill set – DSS & SDShift timing :24/7 ,rotational shifts ( Shifts are as follows)A- (06:30AM to 03:15PM)B- (03:15PM to 12:00 AMC- (12:00 AM to 06:30AM)G- 09:00 AM to 05:45PM)Working days – 6 daysWorking location – Block No 334 / 335 I Village Hansalpur I Nr Becharaji, Taluka Mandal I Dist Ahmedabad I Gujarat – 382130Work from Office...

Title: Cloud Operations Support Engineer Pay: 10-18 LPA Fixed per Annum Location: remote MUST BE ABLE TO JOIN IN 30 DAYS OR LESS We are building a Cloud Operations Support Team to provide 24/7 coverage using a follow-the-sun model. This team will be responsible for monitoring, troubleshooting, and resolving cloud infrastructure issues across global environments. We are hiring 5 Support...

Role - VitalQIP, DNS/DHCP Support Engineer Years of Experience - 8to 12 years Location - New Delhi - Candidate should have deep knowledge of VitalQIP tool (VitalQIP20, VitalQIP8.0, VitalQIP AMS21, VitalQIP AMS2.1. - Excellent in AMS(Appliance Management Server), ESM(Enterprise server management) and DNS and DHCP environment. - Troubleshooting skills for DNS and DHCP Environment in quick time...

Role - Network Support Engineer Years of Experience - 10to 15 years Location - New Delhi - Candidate should be CCNA/CCNP certified - Excellent in Cisco Routing and Switching environment LAN & WAN - Troubleshooting skills for Cisco Environment in quick time (Nexus 5500/6500/4500 series,Cisco Enterprise routers 3900, 3800 & LAN switches 3700, 3500, 2900 series) and CAT OS - Knowledge of Wireless...