Support Escalation Engineer jobs in New Delhi District

Company Description: 30 Sundays is a travel company dedicated to creating personalized and unforgettable vacation experiences exclusively for couples. Founded by industry veterans with backgrounds at Apple, BCG, and leading travel businesses like Oyo and Travel Triangle, focused on curating unique and high-quality couple-focused trips, 30 Sundays stands out with features like knowledgeable...

Join our Escalation & Expert Centre team to deliver swift, expert resolutions to challenging customer issues—often achieving results remotely and eliminating the need for on-site visits. You'll collaborate with a skilled, mission-driven team that values innovation and consistently delivers exceptional service at every interaction. As the Escalation and Expert Centre Specialist, you will act as a...

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is...

Support Engineer (Backend – Ruby on Rails) Role Overview We are looking for a Backend Support Engineer to investigate and resolve production issues across core product workflows. This role sits at the intersection of engineering, customer support, and implementation, with a strong focus on debugging, data integrity, and automation. You’ll work directly with live production systems and help...

Role: Digital Workplace support Engineer Location: New Delhi Key responsibilities - Manage, respond to and resolve all End User and related incidents and problems - Providing Level 3 support for the escalated issues - Installation, configuration and management of End User Devices and Applications - Responding to and containing IT Security threats and major incidents related to End User Devices...

The Position Direct interaction with customers via phone, email, and/or chat to deliver word class, solutions-focused results with an emphasis on the customer’s experience. This will require the employee to become proficient with all aspects of the application software functionality to accurately analyze, troubleshoot, diagnose, and resolve software or system-related issues under the general...

Company Description Rokad Retail Ventures is a growth infrastructure platform that helps product brands expand in India through integrated market access, go-to-market (GTM) strategies, BOM procurement, and digital transformation. Rokad simplifies market complexities to ensure efficient growth and revenue generation for its clients. The company focuses on providing end-to-end solutions designed...

About the Company We are a leading technology solutions provider dedicated to delivering innovative services and products to our clients. Our mission is to empower businesses through technology, fostering a culture of collaboration, integrity, and excellence. About the Role The Desktop Support Engineer will be responsible for providing technical support and assistance to end-users, ensuring...

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to...

Sikich is seeking a IT Support Engineer -NOC Analyst (NOC Level 1) within our Managed Services team to play a crucial role in supporting the monitoring, analysis, and resolution of network and system incidents for our diverse client base. As a Junior NOC Analyst, you will contribute to the smooth operation of our managed services offerings by assisting in incident response, providing...

About LeadSquared: One of the fastest-growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high-velocity sales at scale. We are backed by prominent investors such as Stakeboat Capital, Jyoti...

Roles & Responsibilities - Monitor operational workflows and system processes (data ingestion, post-ingestion, and UI delivery) to ensure smooth and uninterrupted service.- Monitor the health of our applications and troubleshoot by following provided runbooks or documentation.- Investigate and understand root causes for issues in business operations; develop and implement corrective actions- Log...

Experience required - 0.8 to 2.5 years Job description - Should have attended regular school/college with 10+2+3 as minimum qualification (regular/fulltime course) in any stream of subject, Diploma graduates - 10+2+3 years as minimum qualification.- Good understanding of computer systems, mobile devices and other tech products.- Ability to diagnose and troubleshoot basic technical issues.-...

Job Summary: The Diagnostic Support Engineer Trainee will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently. Location: Oragadam, Tamil Nadu Industry:...

Technical Support Engineer About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools,...

Position: Senior Technical Customer Support Engineer Location: Hyderabad, Telangana, India Work Hours: Fully aligned with U.S. Eastern Standard Time (EST) hours — must be available for customer calls, collaboration with U.S. teams. Reporting To: Technical Support Lead / Manager Role Summary: As a Senior Technical Customer Support Engineer, you will engage directly with customers (via calls,...

Hiring Technical Support Engineer-Carbon Black(EDR) in Pune. Yrs of Experience : 6-10 years Location : Pune The Sr. TSE/TSE is part of a team that is the contact for customers experiencing issues with installation, configuration, operation and management for Carbon Black solutions. They are, in many ways, the post-sale “face of Carbon Black” and must be passionate about helping our customers...

Job Description: L2 Azure AKS & ARO Support Engineer / Administrator Experience : 3–5 Years Location : Mumbai ( Client Location ) Job Summary We are seeking an experienced L2 Azure AKS & ARO Support Engineer / Administrator to provide operational and administrative support for Azure Kubernetes Service (AKS) and Azure Red Hat OpenShift (ARO) platforms. The ideal candidate will have strong...

Role Description: This is a full-time role for a QA & Support Engineer at Accelpro Technologies Noida location, with flexibility for remote work. The QA & Support Engineer will work with various teams at Accelpro to manage end to end customer issues, troubleshoot, technical solutioning, competitive analysis, technical specifications, testing, QA. The position will provide the applicant ample...

Greetings from TCS!! Role: Saviynt L2 Support Engineer Experience: 10 to 15 years Location: Chennai Job Description: - Handle incidents and service requests related to Saviynt IGA.- Perform basic troubleshooting for provisioning failures, access requests, and workflow issues.- Configure and maintain Access Requests, Campaigns, and Email Templates.- Assist in Identity Lifecycle Management...