Support Escalation Engineer jobs in Chennai

Req ID: Remote Position: Hybrid Region: Asia Country: India Summary This is an exciting opportunity in Celestica’s Hardware Platform Solutions (HPS) to make a positive impact and be part of a rapid business growth in a dynamic environment. This individual contributor reports to the Customer Experience (CX) organization and will be empowered and responsible for troubleshooting and resolving...

Support Engineer (Backend – Ruby on Rails) Role Overview We are looking for a Backend Support Engineer to investigate and resolve production issues across core product workflows. This role sits at the intersection of engineering, customer support, and implementation, with a strong focus on debugging, data integrity, and automation. You’ll work directly with live production systems and help...

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is...

The Position Direct interaction with customers via phone, email, and/or chat to deliver word class, solutions-focused results with an emphasis on the customer’s experience. This will require the employee to become proficient with all aspects of the application software functionality to accurately analyze, troubleshoot, diagnose, and resolve software or system-related issues under the general...

Role OverviewWe are looking for a Support Lead Engineer who can lead technical support operations, handleL3 escalations, and bridge the gap between customers and engineering.This role is perfect for someone with strong backend debugging skills (preferably Node.jsexposure) and a problem-solving mindset.Key Responsibilities● Lead and manage escalated technical issues (L3 support).● Debug backend...

Job Summary:The Diagnostic Support Engineer Trainee will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently.Location: Oragadam, Tamil NaduIndustry: AutomotiveWorking Days:...

Company Description Rokad Retail Ventures is a growth infrastructure platform that helps product brands expand in India through integrated market access, go-to-market (GTM) strategies, BOM procurement, and digital transformation. Rokad simplifies market complexities to ensure efficient growth and revenue generation for its clients. The company focuses on providing end-to-end solutions designed...

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to...

Role: Sr. VOIP Support Engineer -Unified Communication Experience: 2-5 Years Location: Chennai Mandatory: VoIP Support, Network, Trouble Shooting, SIP, Protocol, Unified Communication. JD: Key Responsibilities: ·Key Skills · Good knowledge of VoIP and Voice technologies (SIP, RTP, call flows) · Experience with SIP Trunking and PBX systems · Hands-on exposure to platforms like PortaOne,...

Company Description Insillion offers Pay-as-you-Grow software designed for Carriers, MGAs, MGUs, and Program Administrators. With over 20 years of industry expertise, Insillion provides cloud-based, API-driven solutions to streamline operations and improve efficiency. The platform accelerates product launches, speeds up underwriting processes, automates workflows, and enhances distribution...

Immediate Hiring for Customer Support role@ Movate Ambit Dear Candidate, Greetings from Movate Technologies (formerly CSS Corp)! Excellent Communication Skills Role: Engineer Exp: 6 Months to 3 Years Location: Chennai – Ambit It Park Requirements: Experience: • Minimum 6 months call center experience • Minimum 12 months customer service experience • Excellent overall tenure in job...

Greetings from TCS!! Role: Saviynt L2 Support Engineer Experience: 10 to 15 years Location: Chennai Job Description: - Handle incidents and service requests related to Saviynt IGA. - Perform basic troubleshooting for provisioning failures, access requests, and workflow issues. - Configure and maintain Access Requests, Campaigns, and Email Templates. - Assist in Identity Lifecycle Management...

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in San Francisco, USA, our 500+ team members...

Technical Skills: - Working experience on ESXi (vSphere) & VM snapshots and clones or NUTANIX AHV - Working knowledge on ESXi HA, storage motion, Dynamic Optimization or simimlar experience in Nutanix. - Good Understanding on Cloud computing and Need to have VCP & MCSE or equivalent - VmWare vSphere / Nutanix AHV administration expertise. - Manage vCenter server and all its supporting...

KLA Overview:KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the...

Job description: L3/L4 Infra Support Engineer - Windows/AzureLooking for an experienced Sr. Systems Administrator to join our Systems Team to help design, implement, maintain, and support our growing server infrastructure in the data center and cloud (Azure) environments. You will be part of a team that is responsible for designing and developing secure, scalable, maintainable, highly available...

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in San Francisco, USA, our 500+ team members...

Role - Network Support Engineer (Network Routing(WAN Technology)Years of Experience - 8 to 10 yearsLocation - ChennaiNetwork support engineerHuawei LAN switchesResponsibilityDesign, implement, and manage enterprise-level Huawei Data Networking solutions.Install, configure, and maintain Huawei switches (S5720, S5731, CE 6863 Series, CloudEngine).Provide advanced troubleshooting and root cause...

Role - Network Support Engineer (Network Routing(LAN Technology)Years of Experience - 8 to 10 yearsLocation - ChennaiNetwork support engineerAruba switches & wirelessResponsibility:Deploy, configure, and manage Aruba CX switches (e.g., 6300, 6400 series) using AOS-CXMaintain and support legacy Aruba switch models (e.g., 2530,2610,2620, 2920, 2930F, ) using AOS-Switch (AOS-S).Design, configure,...

Job Role: Network Support EngineerSkills: Citrix load balancer, Aruba switches & wirelessExperience: 6 to 8 yearsLocation: ChennaiResponsibilities- Configure and manage Citrix ADC (formerly NetScaler) for load balancing, SSL offloading, content switching, and GSLB.- Implement and manage high-availability (HA) and disaster recovery (DR) configurations.- Monitor application performance and...