You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to...
Support Engineer (Backend – Ruby on Rails) Role Overview We are looking for a Backend Support Engineer to investigate and resolve production issues across core product workflows. This role sits at the intersection of engineering, customer support, and implementation, with a strong focus on debugging, data integrity, and automation. You’ll work directly with live production systems and help...
Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is...
Immediate Hiring for Customer Support role@ Movate Ambit Dear Candidate, Greetings from Movate Technologies (formerly CSS Corp)! Excellent Communication Skills Role: Engineer Exp: 6 Months to 3 Years Location: Chennai – Ambit It Park Requirements: Experience: • Minimum 6 months call center experience • Minimum 12 months customer service experience • Excellent overall tenure in job...
Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in San Francisco, USA, our 500+ team members...
Job Summary:The Diagnostic Support Engineer Trainee will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently.Location: Oragadam, Tamil NaduIndustry: AutomotiveWorking Days:...
The Position Direct interaction with customers via phone, email, and/or chat to deliver word class, solutions-focused results with an emphasis on the customer’s experience. This will require the employee to become proficient with all aspects of the application software functionality to accurately analyze, troubleshoot, diagnose, and resolve software or system-related issues under the general...
Role OverviewWe are looking for a Support Lead Engineer who can lead technical support operations, handleL3 escalations, and bridge the gap between customers and engineering.This role is perfect for someone with strong backend debugging skills (preferably Node.jsexposure) and a problem-solving mindset.Key Responsibilities● Lead and manage escalated technical issues (L3 support).● Debug backend...
Role - Network Support Engineer (Network Routing(WAN Technology)Years of Experience - 8 to 10 yearsLocation - ChennaiNetwork support engineerHuawei LAN switchesResponsibilityDesign, implement, and manage enterprise-level Huawei Data Networking solutions.Install, configure, and maintain Huawei switches (S5720, S5731, CE 6863 Series, CloudEngine).Provide advanced troubleshooting and root cause...
KLA Overview:KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the...
Job description: L3/L4 Infra Support Engineer - Windows/AzureLooking for an experienced Sr. Systems Administrator to join our Systems Team to help design, implement, maintain, and support our growing server infrastructure in the data center and cloud (Azure) environments. You will be part of a team that is responsible for designing and developing secure, scalable, maintainable, highly available...
Engineer IT SupportIn this role you will be responsible to provide hands-on technical support to end-users, resolving hardware, software, and connectivity issues to ensure smooth IT operations. The role focuses on minimizing downtime and enhancing employee productivity through reliable and responsive support.Your job:Provide onsite support for end-user hardware and local software, including...
Job Title: Support Analyst – Tier 2 (Payments / Production Support) Job Summary We are seeking a highly skilled Support Analyst (Tier 2) with strong expertise in Java-based applications, payment processing systems, and production support. The ideal candidate will work closely with clients and cross-functional teams to troubleshoot, analyse, and resolve complex production issues in payment...
We’re hiring: Customer Support Specialist (Remote, US) | StreetFDN $90,000 to $140,000 + equity + benefits Remote-first (US) | Full-time | Start ASAP StreetFDN is building the next chapter of how internet-native communities and businesses operate. We’re looking for a Customer Support professional who loves helping people, solving problems, and making systems better. This is not a...
Position: International Voice process; hiring for both Sales and Tech rolesShift: US shiftsLocation: Ambit IT (Chennai)Mode of work: Work from Office.L1 Technical SupportPrimary Responsibilities Include:Respond promptly, courteously, and knowledgeably to technical support inquiriesProvide top-tier support to all customers with a goal of first call resolutionEducate customers on system...
Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in San Francisco, USA, our 500+ team members...
Role - Network Support Engineer (Network Routing(LAN Technology)Years of Experience - 8 to 10 yearsLocation - ChennaiNetwork support engineerAruba switches & wirelessResponsibility:Deploy, configure, and manage Aruba CX switches (e.g., 6300, 6400 series) using AOS-CXMaintain and support legacy Aruba switch models (e.g., 2530,2610,2620, 2920, 2930F, ) using AOS-Switch (AOS-S).Design, configure,...
Job Role: Network Support EngineerSkills: Citrix load balancer, Aruba switches & wirelessExperience: 6 to 8 yearsLocation: ChennaiResponsibilities- Configure and manage Citrix ADC (formerly NetScaler) for load balancing, SSL offloading, content switching, and GSLB.- Implement and manage high-availability (HA) and disaster recovery (DR) configurations.- Monitor application performance and...
Job Responsibilities:• Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.• Ensure resolution provided in the first interaction with the customer• Acquiring knowledge about the newly released products and recent updates.• Ensure that each customer receives outstanding service by providing a friendly environment, which...
Greetings from TCS!!Role: Saviynt L2 Support EngineerExperience: 10 to 15 yearsLocation: ChennaiJob Description:- Handle incidents and service requests related to Saviynt IGA.- Perform basic troubleshooting for provisioning failures, access requests, and workflow issues.- Configure and maintain Access Requests, Campaigns, and Email Templates.- Assist in Identity Lifecycle Management processes...