Experience 3 to 7 years of contact center implementation experience with strong Five9 exposure Location Remote / Hybrid (India) | US client support Job Summary The Five9 Implementation Engineer will be responsible for designing, configuring, implementing, and optimizing Five9 cloud contact center solutions. This role requires hands-on expertise in intelligent call routing, IVR/IVA Studio,...
ROLE SUMMARY - We are looking for a competent SAP Full Stack Developer to support a call center environment. - The role requires strong hands-on experience in SAP CRM technical development with ABAP and OData, along with UI5 development. - The candidate should be capable of working independently and also guiding a junior resource. EXPERIENCE LEVEL - 5+ years of relevant SAP experience...
Essential Functions: - Plans, architects, designs, analyzes, configures, installs, and upgrades Genesys Cloud CX enterprise telecommunications system, and UCaaS and CCaaS provider services. - Serves as subject matter expert on Genesys Cloud CX architecture and consults with stakeholders when telecommunication system architecture knowledge is needed. - Develops Genesys Cloud CX architecture...
Job Summary: We are looking for a hands-on IBM Sterling OMS Developer with 4–7 years of experience in designing, customizing, and supporting IBM Sterling Order Management solutions. The ideal candidate will have strong expertise in core OMS modules, Next Generation Call Center, and Order Hub, along with experience in Java-based customizations, integrations, and microservices in an omni-channel...
Role Title: Sales Manager / Sr Manager – Data & AI & GenAI Services (Hunter + Closer) Location: Anywhere in India (Remote) Shift: 1 pm–10 pm IST (with flexibility for key client calls) Notice period: 0 – 15 days Reports To: Global Head of Sales (US / Global) About JBS JBS is a fast-growing Data & AI services firm delivering high-impact solutions across cloud, data platforms, analytics, and...
Job Description ● Make outgoing calls to potential customers to schedule high-quality leads for sales. ● Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. ● Seize opportunities to upsell services when they arise. ● Follow up with potential customers in a timely manner if necessary. ● Manage a large number of outbound calls in a...
Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its...
Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you. 【Location】: Jaipur/Koltotta/Indore are preferred In this role you will: The...
Location: India - Remote Hours: US PST Hours Type: Full-Time About the Role: A High-Growth Leadership Opportunity We are seeking a visionary and results-driven Director of Operations to spearhead our India-based operations. This is a high-growth leadership role designed for an individual who thrives on building systems, scaling teams, high client satisfaction and owning the end-to-end success...
Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor...
Job Title: Sr. Cisco UCCE Support Engineer Location: 100% Remote Schedule: 6:30pm - 3:30am (USA EST Time Zone) - Full-time + On-Call rotation every 4 weeks (1 dedicated resource) Salary: 11-14LPA Key Responsibilities: - Provide day-to-day support and maintenance for Cisco UCCE 12.6 platform. - Monitor system health, troubleshoot, and resolve incidents promptly. - Handle on-call duties...
About Knowledge Networks Inc. Knowledge Networks Inc. is at the forefront of AI policy education and governance. We operate two flagship initiatives that are shaping the global conversation on artificial intelligence regulation: • RegulatingAI: A leading AI policy research platform with 100,000+ subscribers, producing podcasts, webinars, newsletters, and comprehensive policy analysis that...
Job Title: Telephony Engineer – Vonage Experience: 5+ Years Job Summary We are seeking an experienced Telephony Engineer with strong expertise in Vonage telephony systems to design, implement, and support enterprise-grade communication solutions. The ideal candidate will have hands-on experience managing cloud-based telephony platforms, excellent communication skills, and the ability to work...
About SamarpanSamarpan was built on a simple belief: every individual deserves compassionate, evidence‑based mental health care that restores dignity, hope, and possibility.Today, we operate India’s only CARF‑accredited residential rehabilitation center in the serene valleys of Mulshi, Pune, supported by a dedicated outpatient counselling center in Mumbai. We offer a full continuum of care,...
The Real Time Senior Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.Main Responsibilities:- Manage the call/Chat volume, daily attendance and program break schedules- Assist with creation if metrics and targets for services- Work closely with the operations team to analyze and help improve their delivery processes- Generate ideas...
SarvaGram is building India’s first household centric, data led ‘high‑tech high‑touch’ FinTech platform to meet the growing aspirations of rural India, with a bouquet of financial and productivity enhancing offerings.We achieve this by offering a suite of customized financial and capacity‑building products designed to meet the unique requirements of rural households. From loans and insurance...
We’re Hiring | UI/UX DesignerLocation: Airoli, Navi MumbaiExperience: 1+ YearMode: OnsiteWe are looking for a creative and detail-oriented UI/UX Designer to join our growing team in Airoli, Navi Mumbai. If you’re passionate about designing intuitive user experiences and visually appealing interfaces, this role is for you!Key Responsibilities- Design user-friendly UI/UX for web and mobile...
Responsible for resolving customer complaints related to network experience across 4G, 5G, IoT, FTTx – Home & AirFibre for HSI and VVM services. Analyze complaint trends, identify root causes, and collaborate with cross-functional teams to ensure prompt resolution and minimal impact on customer experience.Responsibilities1. Investigate and resolve customer complaints via multiple channels (Call...
Good evening people, We TechnoKraft need a female counseller for our center, who can handle wank-in as well as over the call enquiry about the IT courses that we train. If anyone of you or any of your friend, collegue or relative is looking for job, just pass on this information to them *Job Title:* IT Counselor *Job Description:* We are seeking a highly motivated and knowledgeable IT...
Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its...