Support Escalation Engineer jobs in Saint Thomas Mount

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is...

The PositionDirect interaction with customers via phone, email, and/or chat to deliver word class, solutions-focused results with an emphasis on the customer’s experience. This will require the employee to become proficient with all aspects of the application software functionality to accurately analyze, troubleshoot, diagnose, and resolve software or system-related issues under the general...

Support Engineer (Backend – Ruby on Rails)Role OverviewWe are looking for a Backend Support Engineer to investigate and resolve production issues across core product workflows. This role sits at the intersection of engineering, customer support, and implementation, with a strong focus on debugging, data integrity, and automation. You’ll work directly with live production systems and help improve...

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.RESPONSIBILITIES:Provide technical support to internal and external users including customer service teams as well as clients and partnersCommunication and coordination of feedback and inputs to the...

Company DescriptionRokad Retail Ventures is a growth infrastructure platform that helps product brands expand in India through integrated market access, go-to-market (GTM) strategies, BOM procurement, and digital transformation. Rokad simplifies market complexities to ensure efficient growth and revenue generation for its clients. The company focuses on providing end-to-end solutions designed to...

We’re hiring: Customer Support Specialist (Remote, US) | StreetFDN$90,000 to $140,000 + equity + benefitsRemote-first (US) | Full-time | Start ASAPStreetFDN is building the next chapter of how internet-native communities and businesses operate. We’re looking for a Customer Support professional who loves helping people, solving problems, and making systems better.This is not a “ticket-closing”...

SocialPilot is looking for an Manager-Customer support(US Shift) to partner with SocialPilot’s customers and make them truly successful in achieving their social media goals.As a part of the customer success team, you will help prospects in understanding if SocialPilot is the right platform for them. You will also work with customers to resolve any issues, help them adopt new features, and...

Location: RemoteTimezone: Central EuropeanWork hours: 8 AM – 6 PMJob Type: Full-timeCompany OverviewSoftSolutions is a leading Italian company specializing in software solutions for regulated financial markets.Since 1997, we have supported major banks and financial institutions in optimizing bond issuance processes and trading fixed-income instruments.With headquarters in Italy and collaborators...

Job Title: Support Analyst – Tier 2 (Payments / Production Support)Job SummaryWe are seeking a highly skilled Support Analyst (Tier 2) with strong expertise in Java-based applications, payment processing systems, and production support . The ideal candidate will work closely with clients and cross-functional teams to troubleshoot, analyse, and resolve complex production issues in payment...

About Phi PartnersPhi Partners is a global Capital Markets IT consultancy providing technology & quant expertise to some of the world’s largest tier-1 investment banks, hedge funds, and asset managers. Founded in 2004 and headquartered in London, Phi has a presence globally across North America, EMEA and APAC. Our niche focus on Front Office Technology and Quantitative services has been a...

Project descriptionLuxoft have been engaged by a leading financial institution to provide a technical BAU support analyst to provide support of the(1) Smartstream (CMS) cash management and liquidity and BAU activities(2) Linux adminstration(3) JBoss middleware managementThis support analyst will be responsible for providing technical support of the underlying application, releases and...

Key ResponsibilitiesManage and troubleshoot cloud infrastructure including VMs, containers, and cloud‑native services (Linux & Windows).Collaborate with cloud vendors to resolve technical issues and improve service quality.Deploy and manage cloud resources: compute, storage, networking, and platform services.Build automation scripts and Infrastructure as Code (IaC) using tools like Terraform,...

Req ID: Remote Position: Hybrid Region: Asia Country: India Summary This is an exciting opportunity in Celestica’s Hardware Platform Solutions (HPS) to make a positive impact and be part of a rapid business growth in a dynamic environment. This individual contributor reports to the Customer Experience (CX) organization and will be empowered and responsible for troubleshooting and resolving...

Company DescriptionInsillion offers Pay-as-you-Grow software designed for Carriers, MGAs, MGUs, and Program Administrators. With over 20 years of industry expertise, Insillion provides cloud-based, API-driven solutions to streamline operations and improve efficiency. The platform accelerates product launches, speeds up underwriting processes, automates workflows, and enhances distribution...

Role: Sr. VOIP Support Engineer -Unified CommunicationExperience: 2-5 YearsLocation: ChennaiMandatory: VoIP Support, Network, Trouble Shooting, SIP, Protocol, Unified Communication.JD:Key Responsibilities:·Key Skills· Good knowledge of VoIP and Voice technologies (SIP, RTP, call flows)· Experience with SIP Trunking and PBX systems· Hands-on exposure to platforms like PortaOne, Asterisk, 3CX,...

Role OverviewWe are looking for a Support Lead Engineer who can lead technical support operations, handleL3 escalations, and bridge the gap between customers and engineering.This role is perfect for someone with strong backend debugging skills (preferably Node.jsexposure) and a problem-solving mindset.Key Responsibilities● Lead and manage escalated technical issues (L3 support).● Debug backend...

Position : Customer Support ExecutiveLocation : Remote/Rotational ShiftsExperience : 1+ YearsSalary : Up to ₹6,00,000 per annum (Negotiable)About the CompanyThe co. fast-growing SaaS company focused on helping small and medium-sized businesses (SMBs) streamline their finance operations. Our integrated purchasing and invoicing platform empowers finance teams to take control of spending and manage...

The Position Direct interaction with customers via phone, email, and/or chat to deliver word class, solutions-focused results with an emphasis on the customer’s experience. This will require the employee to become proficient with all aspects of the application software functionality to accurately analyze, troubleshoot, diagnose, and resolve software or system-related issues under the general...

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is...

Support Engineer (Backend – Ruby on Rails) Role Overview We are looking for a Backend Support Engineer to investigate and resolve production issues across core product workflows. This role sits at the intersection of engineering, customer support, and implementation, with a strong focus on debugging, data integrity, and automation. You’ll work directly with live production systems and help...