Key Responsibilities: - - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. - Provide constructive feedback and coaching to agents to improve performance. - identify gaps in communication, process adherence and customer handling - prepare and maintain quality reports, dashboards and analysis for leadership. - support process improvement initiatives to drive...
Unimrkt Research is hiring for the role of Analyst – Data Quality (Tableau): Job and Responsibilities: • Design, develop, and maintain advanced Tableau dashboards and visualizations. • Translate business requirements into technical specifications and create data visualizations that are clear, concise, and actionable. • Optimize dashboard performance and implement best practices for data...
About the Company We are looking for dynamic and out of the box thinking professionals having good exposure and proven record of accomplishments as Quality Analyst with at least 1+ years of experience in the International Process. About the Role As QA, your KRAs will include but not limited to: Responsibilities - To audit calls and to share feedback/reports to Manager. - Creating Reports on...
About REA Group: In 1995, in a garage in Melbourne, Australia, REA Group was born from a simple question: “Can we change the way the world experiences property?” Could we? Yes. Are we done? Never. Fast forward 30 years, REA Group is a market leader in online real estate in three continents and continuing to grow rapidly across the globe. The secret to our growth is staying true to that ‘day...
Job Responsibilities: - Conduct regular audits of customer interactions, support tickets, and service requests. - Identify process gaps, customer pain points, and agent performance trends. - Collaborate with Ops Managers and Team Leads to share actionable feedback and drive improvements. - Monitor service KPIs like TAT, FCR, Repeat and CSAT, and contribute to service quality initiatives. - Help...
Role - LLM -Business Analyst Special reqs Previous experience with evaluation, annotation, QA, or audit-type work. Familiarity with data quality, content evaluation, or model/output assessments. Background in business analysis, operations, or process improvement. Location India, Pakistan, Nigeria, Kenya, Egypt, Ghana Engagement Type Short Term Contract (2 months ) Skill Solid comfort using a...
About the Company Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites and moves us forward. Our ambition is to create a culture for growth, one that opens up limitless opportunities for our employees, customers and the wider world. At FNZ we know that great impact is only possible with great teamwork. That’s why we value the strength...
Introduction of Clearstate Clearstate specializes in healthcare-focused market intelligence and strategic advisory services, assisting MedTech companies, biotechnology firms and healthcare service providers in identifying and leveraging market growth opportunities. Our data collection approach combines market research techniques, data processing and analytical frameworks. We are committed to...
Job overview The Senior Analyst works within the Engineering & IT (EIT) practice, focusing on research and advisory related to cybersecurity services, technologies, and market trends. The role involves analyzing how enterprises and service providers address evolving security challenges across IT, cloud, digital, and engineering environments. The Senior Analyst contributes to published research...
The Role We are seeking a highly motivated and detail-oriented Business Analyst to join our Delivery and Configuration Team. The ideal candidate will play a critical role in ensuring the successful delivery and configuration of our solutions to clients, ensuring that our platform meets their specific needs and requirements. This position requires a blend of analytical skills, project management...
*Candidates from CA-Firm are preferred* Job Title: Analyst – Transfer Pricing Company Name: Acquara Management Consultant Pvt. Ltd. Employment Type: Full Time Location: Gurgaon Qualifications: - M.Com / MBA (Finance / Accounting) with 1–3 years of post-qualification experience in a CA firm or BPO environment handling finance, accounting, or tax-related assignments. - Strong understanding...
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer...
Be part of a high-growth digital and customer experience consulting firm that has been recognized as one of the fastest-growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America. Job Description We’re looking for the Business Analyst defines and designs solutions for clients. The Business Analyst collaborates with teams on web design and development...
Position: Manager- Production & Manufacturing Analyst Location: Gurgaon About RSPL Group RSPL Group is a leading Indian conglomerate with a strong presence in FMCG, footwear, real estate, and lifestyle sectors. Established in 1988, the group is best known for its flagship brand Ghadi Detergent, a market leader in fabric care. Over the years, RSPL has diversified into personal care, dairy,...
Company Description Thoughts2Binary specializes in Technology Consulting and Product Development, delivering high-availability enterprise, mobile, and middleware systems. With successful project deliveries across Australia, the US, and India, the company provides innovative solutions to complex business challenges. Operating across various industries such as Travel & Transportation, e-Commerce,...
PURPOSE/SUMMARY Global Workforce Analytics and Planning is one of the key pillars within HR Transformation and Services mainly responsible for managing workforce analytics and planning globally. The purpose of the role is to act as technical analytics and data expert to HR and the business. Proactively developing insights which deliver business value, providing robust, outcome-focused analyses...
Role Overview We are looking for a high-ownership, execution-oriented Analyst to work closely with the Founder’s Office. This role offers front-row exposure to strategic decision-making, business building, and execution across functions. The ideal candidate is a strong generalist who thrives in fast-paced environments and aspires to build a solid foundation before eventually becoming a...
Dear Candidate, Greetings From Binary Semantics Ltd.! Immediate Hiring For Product Analyst(FinTech) - Gurgaon(WFO) Note: Notice period should be immediate or max to max 10-15 days only. About Binary Semantics We are a client centric global software development company offering IT services, Consulting services and Knowledge services across several industry segments such as Automobiles,...
Unimrkt Research is hiring for the role of Analyst - Voice Quality. Below are the Job Roles & Responsibilities: - Conduct regular call monitoring and evaluations to ensure adherence to defined quality standards, scripts, and compliance requirements - Provide clear and constructive one-on-one feedback to employees to support performance improvement - Participate in calibration sessions to...
Role Description:- The role is responsible for the business and functional solution design, technical analysis of FNZ’s platform capabilities, business processes analysis and end to end testing (including supporting client UAT). They will work both independently and within a client aligned team to examine existing IT systems and business models, analyse requirements (both business and technical)...