Quality Analyst jobs in Gurgaon District

About the CompanyWe are looking for dynamic and out of the box thinking professionals having good exposure and proven record of accomplishments as Quality Analyst with at least 1+ years of experience in the International Process.About the RoleAs QA, your KRAs will include but not limited to:Responsibilities- To audit calls and to share feedback/reports to Manager.- Creating Reports on Agents...

About REA Group:In 1995, in a garage in Melbourne, Australia, REA Group was born from a simple question: “Can we change the way the world experiences property?”Could we? Yes. Are we done? Never.Fast forward 30 years, REA Group is a market leader in online real estate in three continents and continuing to grow rapidly across the globe. The secret to our growth is staying true to that ‘day one’...

Job Responsibilities:- Conduct regular audits of customer interactions, support tickets, and service requests.- Identify process gaps, customer pain points, and agent performance trends.- Collaborate with Ops Managers and Team Leads to share actionable feedback and drive improvements.- Monitor service KPIs like TAT, FCR, Repeat and CSAT, and contribute to service quality initiatives.- Help...

Key Responsibilities: - - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. - Provide constructive feedback and coaching to agents to improve performance. - identify gaps in communication, process adherence and customer handling - prepare and maintain quality reports, dashboards and analysis for leadership. - support process improvement initiatives to drive...

Hiring: Advisors / Investment Analysts – Wealth ManagementWe are hiring Advisors / Investment Analysts for a technology-enabled financial services firm operating in the wealth and investment advisory space. The firm follows a research-led advisory model and works closely with affluent clients, supported by strong governance and compliance standards.This role works in close partnership with...

Be part of a high-growth digital and customer experience consulting firm that has been recognized as one of the fastest-growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America.Job DescriptionWe’re looking for the Business Analyst defines and designs solutions for clients. The Business Analyst collaborates with teams on web design and development...

About noonnoon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.noon’s mission: Every door, every...

Hiring: Analyst Tester (Manual Testing) | Financial Services / Wealth PlatformWe are looking for an Analyst Tester to support business and functional solution design, platform analysis, and end-to-end testing for our client’s financial services platform.Key Responsibilities:- Analyze business and technical requirements and translate them into user stories and solution designs- Perform end-to-end...

Overview- Lead design and deployment of AI/ML-based fraud detection models.- Drive innovation in fraud strategy by applying predictive analytics, anomaly detection, and automation.- Lead the design and deployment of AI/ML-based fraud detection models tailored for telecom fraud scenarios (e.g., SIM box, subscription fraud, roaming fraud, bypass fraud, OTT fraud, etc.).- Manage, configure, and...

Role: Revenue AnalystLevel: Assistant ManagerReporting To: Vice President - Revenue & Performance MarketingLocation: GurgaonAbout the FunctionMakeMyTrips Hotels business is one of the largest and fastest-growing verticals, offering a diverse portfolio of accommodations - ranging from budget stays to premium properties, across domestic and international destinations. With a strong focus on...

Company DescriptionThoughts2Binary specializes in Technology Consulting and Product Development, delivering high-availability enterprise, mobile, and middleware systems. With successful project deliveries across Australia, the US, and India, the company provides innovative solutions to complex business challenges. Operating across various industries such as Travel & Transportation, e-Commerce,...

Who We AreDigicom is a NYC-based digital marketing agency focused on helping e-commerce brands accelerate growth through data-driven strategy. We operate as a high-touch partner and consultancy supporting some of the fastest-growing D2C brands across their customer acquisition efforts.We don’t settle for “good enough.” Every decision we make is backed by data, industry trends, and our experience...

IBD Senior AnalystDepartment: Corporate Investment BankingLocation: GurgaonJob SummaryWe are looking for a skilled and detail-oriented Investment banking Senior Analyst to join our Corporate Investment Banking team. The selected candidate will work in financial analysis, industry research, and preparing client deliverables such as pitch books and company profiles for investment banking projects....

Job Description: Job Title: Quality Analyst - Sales Process Location- Gurgaon (WFO) Roles and Responsibilities: Develop and maintain internal support and call center quality standards Review a subset of sales agents' interactions (calls, emails, chats, etc.) Provide meaningful and constructive feedback on evaluations Discuss and explain feedback with agents in regular meetings Create...

Quality Analyst BPO/BPM (Chat, Email & Voice Process) Experience - 1-2 Years Location - Gurugram Salary - 30000 per month only Shift Timings - Rotational shift (6 days working) Key Responsibilities: Monitor & evaluate customer interactions for quality and compliance. Provide feedback & coaching to improve agent performance. Conduct audits, calibrations, and root cause analysis...

Role OverviewWe are looking for a high-ownership, execution-oriented Analyst to work closely with the Founder’s Office. This role offers front-row exposure to strategic decision-making, business building, and execution across functions. The ideal candidate is a strong generalist who thrives in fast-paced environments and aspires to build a solid foundation before eventually becoming a founder.Key...

We are recruiting for a Senior Analyst/Consultant position in the AMS team. In this role, the candidate would support the Global Audit Methodology Group with their business operations and project activities. In addition, they will be required to support in following areas:•Automation of various projects to transform central operations•Internal reporting to help create and maintain dashboards for...

Role Description:-The role is responsible for the business and functional solution design, technical analysis of FNZ’s platform capabilities, business processes analysis and end to end testing (including supporting client UAT). They will work both independently and within a client aligned team to examine existing IT systems and business models, analyse requirements (both business and technical)...

Job Description: Intern - Data AnalystLocation: Gurgaon (On-site)Duration: 6 monthsDepartment: Data & AnalyticsAbout UsVisit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originating as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one...

Dear Candidate,Greetings From Binary Semantics Ltd.!Immediate Hiring For Product Analyst(FinTech) - Gurgaon(WFO)Note: Notice period should be immediate or max to max 10-15 days only.About Binary SemanticsWe are a client centric global software development company offering IT services, Consulting services and Knowledge services across several industry segments such as Automobiles, Manufacturing,...