Experience 3 to 7 years of contact center implementation experience with strong Five9 exposure Location Remote / Hybrid (India) | US client support Job Summary The Five9 Implementation Engineer will be responsible for designing, configuring, implementing, and optimizing Five9 cloud contact center solutions. This role requires hands-on expertise in intelligent call routing, IVR/IVA Studio,...
Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor...
HTC – A brief profile Established in 1990, HTC Inc., a company with headquarters in Troy, Michigan, is a leading global Information Technology solution and BPO provider. HTC assists clients across multiple industry verticals, offering turnkey project lifecycle in, e-business, data warehousing, embedded systems, ECM, SCM, CRM, and ERP solutions. HTC Inc. offers ConnectIT, our Global Delivery...
Key Responsibilities Strategic Transformation Leadership - Define and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations. - Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.). -...
Recruiter – Mass/Bulk Hiring - Enterprise CX Programs (India) Location: India (Remote / Hybrid) Employment Type: Full-Time Work Timings: 9:00 AM – 6:00 PM IST (flexibility during hiring ramps) Start Timeline: Immediate Role Overview STEPS Talent is hiring a Recruiter to support a high-volume/bulk, enterprise CX hiring program. This role is delivery-critical and focused on executing...
Website: Leading Global Technology Research & Advisory Firm | ISG (isg-one.com) Wanted: dynamic and creative leaders ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager...
Job Description: We are looking for a Customer Support Executive with excellent communication skills to provide high-quality support to our clients. The ideal candidate should be fluent in English, customer-focused, and capable of handling client interactions professionally through calls, emails, and chat. Key Responsibilities: - Handle customer queries via phone, email, and chat in a timely...
If you’re someone who can sell with confidence, communicate fluently in English, and believes income should reflect effort - this role is built for you. SMS360s is expanding its offshore sales team for the US market, and we’re looking for people who want to earn, grow, and move up fast.Role OverviewYou’ll be responsible for closing sales for US clients through:• Voice calls• Messages• Email...
Company DescriptionAt ExcelEdge Placements, we are dedicated to making international students' IT career dreams a reality. Our services include career counseling, resume optimization, interview preparation, and hands-on industry experience to help students excel in today’s competitive job market. We are known for our personalized approach, supporting candidates throughout their job search...
Job Title: Telephony Engineer – Vonage Experience: 5+ Years Job Summary We are seeking an experienced Telephony Engineer with strong expertise in Vonage telephony systems to design, implement, and support enterprise-grade communication solutions. The ideal candidate will have hands-on experience managing cloud-based telephony platforms, excellent communication skills, and the ability to work...
Job Summary: We are looking for a hands-on IBM Sterling OMS Developer with 4–7 years of experience in designing, customizing, and supporting IBM Sterling Order Management solutions. The ideal candidate will have strong expertise in core OMS modules, Next Generation Call Center, and Order Hub, along with experience in Java-based customizations, integrations, and microservices in an omni-channel...
Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its...
About Knowledge Networks Inc. Knowledge Networks Inc. is at the forefront of AI policy education and governance. We operate two flagship initiatives that are shaping the global conversation on artificial intelligence regulation: • RegulatingAI: A leading AI policy research platform with 100,000+ subscribers, producing podcasts, webinars, newsletters, and comprehensive policy analysis that...
Job Description ● Make outgoing calls to potential customers to schedule high-quality leads for sales. ● Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. ● Seize opportunities to upsell services when they arise. ● Follow up with potential customers in a timely manner if necessary. ● Manage a large number of outbound calls in a...
Job Title: Sr. Cisco UCCE Support Engineer Location: 100% Remote Schedule: 6:30pm - 3:30am (USA EST Time Zone) - Full-time + On-Call rotation every 4 weeks (1 dedicated resource) Salary: 11-14LPA Key Responsibilities: - Provide day-to-day support and maintenance for Cisco UCCE 12.6 platform. - Monitor system health, troubleshoot, and resolve incidents promptly. - Handle on-call duties...
Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its...
Website: Leading Global Technology Research & Advisory Firm | ISG (isg-one.com) Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are...
HTC – A brief profile Established in 1990, HTC Inc., a company with headquarters in Troy, Michigan, is a leading global Information Technology solution and BPO provider. HTC assists clients across multiple industry verticals, offering turnkey project lifecycle in, e-business, data warehousing, embedded systems, ECM, SCM, CRM, and ERP solutions. HTC Inc. offers ConnectIT, our Global Delivery...
HTC – A brief profile Established in 1990, HTC Inc., a company with headquarters in Troy, Michigan, is a leading global Information Technology solution and BPO provider. HTC assists clients across multiple industry verticals, offering turnkey project lifecycle in, e-business, data warehousing, embedded systems, ECM, SCM, CRM, and ERP solutions. HTC Inc. offers ConnectIT, our Global Delivery...
HTC – A brief profile Established in 1990, HTC Inc., a company with headquarters in Troy, Michigan, is a leading global Information Technology solution and BPO provider. HTC assists clients across multiple industry verticals, offering turnkey project lifecycle in, e-business, data warehousing, embedded systems, ECM, SCM, CRM, and ERP solutions. HTC Inc. offers ConnectIT, our Global Delivery...